Shipping and Delivery

We ship across India from our studio in Kolkata. Every order is personalised and packed by hand, so please allow around 2–3 weeks from order to delivery.

Where we ship

We deliver to addresses across India. International shipping isn’t offered as standard. We can sometimes arrange it on request, at extra cost, so please write to us before ordering.

How long it takes

Stage	Time
Personalisation and dispatch	7 working days from the day your payment and personalisation details are confirmed
Delivery after dispatch	Usually 2–7 working days, depending on your location
Total	Around 2–3 weeks

Working days don’t include Sundays or public holidays. During festive and wedding seasons, turnaround can run longer than usual.

Need your order by a certain date? Please message us before ordering. We’ll check what’s in production and tell you honestly whether we can make it. We can’t promise a delivery date on an order placed without checking with us first.

If a replacement is needed, it’s personalised from scratch and takes the same standard production time.

Tracking

Once your order is dispatched, we’ll send you the tracking details on WhatsApp or email.

Shipping charges

Shipping charges are shown at checkout before you pay. They’re non-refundable. The one exception is when we re-ship an item because of our own error, in which case we cover the cost.

Your delivery details

Please give us your complete address, the correct PIN code and a phone number you’ll answer. Our delivery partner may call you to confirm your address or find your location, so please keep your phone close around delivery.

We ship to the address you give us at checkout, and it can’t be changed once the parcel has left our studio. We aren’t responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details.

If delivery doesn’t go through

Sometimes the courier can’t deliver: you’re unreachable, the address can’t be found, or the parcel is refused. The courier may then re-attempt delivery or return the parcel to us.

Any re-attempt charge, and the cost of shipping your order again, is payable by you before we send it out. Your pieces are personalised, so an order that comes back to us this way can’t be refunded.

Courier delays

Once your parcel is with the courier, its timing is in their hands. Weather, festivals, strikes and remote locations can all slow things down. We’ll always follow up with the courier for you, but courier delays aren’t grounds for cancellation or a refund.

What your order comes in

Many of our pieces are bought as gifts, so here’s exactly what each product arrives in.

Full sets (eg- Bella and Le Jardin Enchante) come in a box designed for that set, carrying the set’s own artwork.

Notecard sets come in a plain, drawer-style box made from textured paper and tied with ribbon. It’s the same box for every notecard design.

Money envelopes, pack of 20, come in a box sized for 20, printed with the design you’ve chosen.

Money envelopes, larger packs (such as 50 or 100) come in a box that’s common to all our money envelope designs. It’s a beautiful box, but it does not carry the design you’ve chosen.

Kids sets (tags and cards together) come in a box with a sticker of the set’s design on the lid. The pieces sit together inside, without compartments.

Gift tags and other individual items come in a clear protective sleeve.

We may update our packaging designs from time to time. Whatever changes, you’ll always get packaging of the same standard.

Boxes in transit

We pack every order carefully. Even so, parcels pass through many hands on their way to you, and boxes can take some knocks along the way.

The box is there to protect your stationery. Minor damage to the box itself, such as dents, scuffs, crushed corners, or a partition or insert coming loose, isn’t grounds for a replacement or refund, as long as the stationery inside is undamaged.

If you’re sending your order as a gift, we’d suggest having it delivered to you first so you can check it before you pass it on.

When your order arrives

Please open and check your order within 48 hours of delivery, even if you’re saving it for later. We strongly recommend recording a video as you open the parcel.

If anything is wrong, message us within those 48 hours with your order number, photos and the video. Our Returns, Refunds & Cancellations policy explains what’s covered.

Contact

WhatsApp: +91 83358 60000

Email: contact@tishyapansari.com