Shipping and Delivery
How long does personalised stationery take to ship?
All products are made to order and personalised specifically for you. Please allow 5–7 working days for printing, quality checks, and packaging before dispatch.
Once shipped, delivery typically takes 2–7 business days, depending on your location within India. Remote or non-metro areas may require additional time.
Do you offer urgent orders?
If you require your order by a specific date, please contact us before placing your order. We will do our best to accommodate your request, although this cannot always be guaranteed.
What is the minimum order quantity for custom notecards?
Our notecards are available in sets of 25, 50, or 100. If you need an in-between quantity, please reach out and we'll see what we can do.
For corporate or bulk orders above 100 units, please contact us at contact@tishyapansari.com for custom pricing.
Can I add a company logo for corporate gifting?
Yes, we work with corporate clients to create branded stationery and gifting solutions.
Corporate orders typically require a minimum quantity. Please email us with your requirements to receive options and pricing.
Can I see samples before placing a bulk order?
Yes, we can arrange sample sets for corporate and bulk orders. Sample charges may apply and are adjusted against your final order.
What is your returns policy for personalised items?
As each product is custom-made, we do not accept returns on personalised items.
However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement at no additional cost.
How should I store my stationery once it arrives?
Please open and check your order when it reaches you, even if you're saving it for a later occasion.
Our pieces use natural, uncoated papers, real metal and sealing wax, and they respond to how they're kept — flat, cool, dry, and out of direct sunlight. If you're storing tags for a while, lay them side by side rather than stacked, as the metal eyelets can press marks over time.
What is copperplate calligraphy?
Copperplate is a traditional calligraphic style known for its elegant, flowing letterforms and fine hairlines. It developed in England during the 17th and 18th centuries, and takes its name from the engraved copper plates used to print the writing manuals that taught it. We adapt this technique for modern printing to personalise your stationery.
What occasions are your products suitable for?
Our stationery is designed for a wide range of occasions, including weddings, festivals such as Diwali, Eid, and Christmas, birthdays, baby showers, housewarmings, corporate events, thank-you notes, and everyday gifting.
If you are unsure what to choose, feel free to reach out and we will be happy to guide you.
What should I know about timelines?
As all products are personalised and produced in collaboration with our printing partners, timelines may occasionally vary.
We make every effort to adhere to stated delivery windows while maintaining high standards of quality and craftsmanship.
What happens if there is a delivery issue?
Please ensure that your shipping address and contact details are accurate when placing your order.
We are not responsible for delays caused by incorrect information or failed delivery attempts. Any re-shipping required may incur additional charges.
