Returns, Exchanges and Refunds
Please review our policy below before placing your order.
Personalised Products
As all items are customised specifically for you, we are unable to accept returns or offer refunds for personalised products, except in cases where the item received is defective, damaged, or incorrect.
Personalised items cannot be resold, and therefore cancellations, returns, or exchanges are not possible once production has begun.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as per the approved personalisation details, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, kindly share:
- Your order number
- Clear photographs and videos of the item and packaging
- A brief description of the problem
After review, we will offer an appropriate resolution, which may include a replacement or refund at our discretion.
Replacement Policy
Approved issues will typically be resolved through a replacement of the same item with the correct personalisation.
Please allow the standard production time for replacements, as these items must be recreated.
Non-Returnable Situations
Returns or refunds will not be issued in the following cases:
- Minor variations in colour due to screen settings or printing processes
- Slight placement differences that fall within acceptable production tolerances
- Delays caused by courier services
- Incorrect personalisation details provided at the time of order
- Change of mind after the order has been placed
- Items showing signs of use, mishandling, or damage after delivery
Shipping Charges
Shipping fees are non-refundable. If a replacement is approved due to our error or a manufacturing defect, we will cover the cost of re-shipping the corrected item.
Order Cancellations
Orders may be cancelled only if production has not yet started. Once personalisation work has begun, cancellations are not possible.
Our Commitment
We strive to ensure that every order meets our quality standards and your expectations. If you have any concerns, please reach out to us, and we will make every reasonable effort to assist you.
Contact Us
For any return or refund requests, please contact us with your order details, and we will respond as soon as possible.
